Welcome to Heath Lane Surgery
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Welcome to our website. We hope to use this site as a way of presenting all our patients with an up-to-date resource for all information relating to our practice, the staff and the services we provide. We aim to keep it current with any news and developments. We also hope you will use this website as a useful source for other health- related information.
Our easy to use format has the added benefit of several online functions, shown at the bottom of this page. Please note that patients will need to enable online services at reception before they can register online. Once you have a username and password from reception go to the bottom of the home page, click on the service you want and the patient access screen loads, you can then either choose to register or sign in if already registered with online services. Login details from before the computer upgrade are no longer valid and new credentials will need to be obtained by registering at Reception. Photo ID is required for registration.
If you are new to the area, have a look at our opening times; the practice does not cover all of the Hinckley area therefore please use the link, Hinckley roads in our catchment area to check. Please download a registration form and come and see us.
Access all Areas
Existing patients can enjoy access to our wide range of services at the touch of a button. Whether managing your appointment or ordering a repeat prescription you can now do both without leaving your home.
Booking non-emergency transport (ambulances/cars) -
Arriva transport solutions- Patient transport is a vital resource for those patients who need it and should not be seen as an alternative to a taxi or as a means of avoiding the inconvenience or cost of parking. Arriva call -advisors are able to provide you with further information; please call 0345 2669 662 Arriva Patient Leaflet
Improving communication with patients
All staff working in the NHS have a legal duty to keep your medical records confidential in accordance with the Data Protection Act 1998. Therefore, staff are unable to disclose any medical information to a third party regarding a patient over the age of 16 without their prior permission. This may seem unfair to you as the person who possibly arranges and drives them to all their appointments. However, under no circumstances can staff assume that consent to release medical information, test results or any appointment information has been given without written authorisation from the patient.
Staff are not trying to be difficult or obstructive, rather trying to protect each patients' confidentiality.
If you would benefit from a third party input/someone else who looks after you (i.e. a family member or a carer) being able to liaise on your behalf, please can you inform the practice in writing. We will then ensure this request is made available in your medical records and we can then liaise with your nominated person as requested.
You may find our Frequently Asked Questions leaflet useful please use the link provided to download a copy.
Frequently Asked Questions
Your Health in Safe Hands
The team are here to provide all patients with a professional and caring healthcare experience in friendly and professional surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands.
Please view our mission statement.
Please view our Patient's Charter.
Please have a look around our website, we would welcome your feedback. We can use your thoughts to improve our online service and further develop the website to make it more useful for our patients.
Further information has been produced by our patient participation group in our patient information leaflet.
Health Visiting Service Survey
We'd love to hear your views about our health visiting service! Please take a few moments to complete the online survey.
Click HERE for the online survey
Please download Practice Leaflet Please Read Our Latest Newsletter
Practice Leaflet Newsletter - June 2016
Appointment Booking & Repeat Prescription Ordering Services are now live. Please register for access from the Reception desk. Please note that you will need to show Photo ID when registering for Online Access. Previous login details from our old system will not work, please re-register for access from the Reception desk.
If you have your registration details from reception please register >> HERE <<
Click any online service to sign in
(Site updated 24/08/2016)